DK HAIR RETURN POLICY

Here Are Some FAQs In Regards To Our Return Policy:
1. How Do I Make A Return?
Easy: Please make sure to contact us with email at first, our email address is Services@dkvirginhair.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2. What Is The Return Period?
We will provide a refund period on unopened hair within 14 days of the date that you receive your hair.

3. Do I Have To Pay For The Shipping Of My Return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because DK Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

4. May I Return My DK Hair Without Contacting You?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

5. When Will I Receive My Refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

6. How May I Contact You?
You may contact us by e-mail at Services@dkvirginhair.com . We always guarantee a response within 24 hours and will be happy to help you!
 

DK HAIR EXCHANGE POLICY

WE ARE ALWAYS HERE TO HELP YOU.
DK Hair Brand is pleased to accept exchanges within 14 days after signature.
When you receive the order, if there is any hair problem, such as hair quality&hair color&hair length is not right, please e-mail us at services@dkvirginhair.com  to initiate your exchange and we will be more than happy to assist you further.
Here are some FAQ in regards to our exchange policy: 
 
1.Can I Exchange My Order?
Yes. We are happy to accept exchange within 7 days after signature, accept the quality problem, such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

 2. What Is The Exchange Period?
We will provide an exchange for your order within 7 days after signature,  as long as it has not been opened, worn, or tampered with.
 
3. Do I Have To Pay For The Shipping Of My Exchange?
A: If you want to exchange an item without any quality problem for exchange within 7 days after signature, please send an email to this email address with your order number details: services@dkvirginhair.com.
we will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B: if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. Please send us an email with your order number details, also the hair problem pictures. We will look into the case once we receive your email, then offer you some solutions.

4. May I Exchange My DK Hair Without Contacting You?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, we need to confirm the delivery company and order value and shipping back tracking number from you.
 
5. When Will I Receive My Exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. Please use the USPS/Postal Office international delivery company, and do as we suggest. Usually orders take 7-20 business days to be delivered with standard shipping.
 
6. How May I Contact You?
You may contact us by e-mail at services@dkvirginhair.com or +86 13242854486. We always guarantee a response within 24 hours and will be happy to help you!

If you have any other questions, be free to e-mail us at services@dkvirginhair.com . We are here to help!